Job Details

Guest Services Manager

Step into the big leagues with Geronimo Hospitality Group, a collection of award-winning boutique hotels, restaurants, and clubs. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and valueshard work every day.

Charming and historic boutique hotel in the heart of downtown Santa Barbara situated a half-mile from the beach and Stearns Wharf and a block from the Paseo Nuevo outdoor shopping center.

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the Guest Services Manager, you are directly responsible for all functions of the Front Desk, including staffing and scheduling. Manage computers, computer systems and office equipment. Handle all cash, checks, credit card transactions, including deposits and audits.

What your day will look like:

• Conduct regular inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Manage operating expenses to maximize costs without sacrificing guest services.
• Responsible for ordering and maintaining guest and cleaning supplies, uniform inventory.
• Maintain at all times a neat and clean professional appearance.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs.
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Managerial oversight of the following departments: Front Desk, Bell / Valet.
• Oversee and ensure that policies on employee performance appraisals are followed and completed on a timely basis.
• Make employment and termination recommendations including interviewing, hiring, evaluating and disciplining personnel as appropriate.
• Provide orientation of company and department rules, policies and procedures and oversee training of new employees.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

What it takes to succeed:

• Education High school or equivalent education required.
• Experience and/or Training The ability to handle cash as well as confidential information. Minimum of one year hospitality experience and/or supervisory experience.
• Language Skills Must be able to speak, read, write and understand the primary language(s) used in the workplace. Ability to read/write reports and business correspondence. Ability to effectively communicate to managers and other employees of the organization.
• Mathematical Skills Must possess basic computational ability.
• Technology/Equipment Requires the ability to operate various office equipment to include a computer, calculator, copier, scanner, and fax. Requires a working knowledge and proficiency in Microsoft Office including Word, Excel, and Outlook. Requires an attention to detail. Requires knowledge of company products.

You'll stand out if you bring:

• Education Associate's Degree in Hospitality or related field.
• Experience and/or Training Two to four years of experience in Front Desk, Guest Services and/or Housekeeping including at least two years management experience.
• Technology/Equipment Knowledge of Opera PMS and Travelclick/iHotelier preferred

Mandatory requirement:

• U.S. Work Authorization (required).

Join a team that makes an impression. At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.