Job Details

divh2Onboarding Manager/h2pSanta Barbara; New York City; Columbus/ppOur company: impact.com is the worlds leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, LOral, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results./ppYour role at impact.com:/ppThe onboarding manager is responsible for managing the end-to-end onboarding experience for new existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes./ppThe focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently./ppWhat youll do:/pulliManage the onboarding lifecycle from kickoff to activation./liliGuide customers through platform setup, integrations, and program configuration./liliDeliver onboarding sessions and training to clients./liliEnsure customers follow best practices for successful program setup./liliIdentify and resolve common onboarding challenges./liliMaintain project timelines and ensure milestone completion./liliCollaborate with internal teams, including integration engineering, sales, and customer success./liliLeverage onboarding playbooks, templates, and scalable resources./liliTrack onboarding progress and communicate status to stakeholders./li/ulpSuccess metrics:/pulliTime to value/liliCustomer onboarding satisfaction/liliSuccessful completion of onboarding milestones/liliPlatform adoption during onboarding/li/ulpWhat you bring:/pulliStrong project management and organizational skills/liliAbility to communicate technical concepts to non-technical audiences/liliClient-facing experience in onboarding, implementation, or customer success/liliAbility to manage multiple onboarding projects simultaneously/li/ulpTypical experience:/pulli~2+ years experience in customer-facing roles/liliExperience in client onboarding, affiliate/influencer management, or customer success is preferred/li/ulpSalary range: $70,000.00 - $80,000 per year, plus an additional 5% variable annual bonus contingent on company performance and eligible to receive a restricted stock unit (rsu) grant./pp*This is the pay range the company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the company reserves the right to modify this pay range at any time./ppBenefits (perks):/pulliMedical, dental and vision insurance/liliUnlimited responsible pto/liliFlexible work hours/liliContinued access to affiliate partnerships industry fundamentals certification by pxa/liliParental leave/liliTechnology stipend/liliOffice only catered lunch every thursday, a healthy snack bar, and great coffee to keep you fueled./liliFlexible spending accounts and 401(k)/liliAn employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!/liliAn established company with a cool, high-velocity work ethos, where each person can make a difference!/li/ulpWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status./p/div