Job Details

A company is looking for a Field Service Associate I.Key ResponsibilitiesAddress incoming customer issues through phone, ticketing system, or emailFacilitate dispatches, open and close tickets, and relay information to Field Operations teamsPerform quality checks on ticket management andensure customer satisfactionRequired QualificationsHigh School Diploma/GED or 1 year of relevant job experienceDegree in Technology, telecommunications, or related field preferredExperience in customer service and telecom operations desiredFamiliarity with Ticket Management Systems and Microsoft OfficeKnowledge of technical disciplines such as Transmission, Switching, and TCP/IP