Job Details

A company is looking for a Customer Service Banking Specialist-Remote (11am-8pm ET).Key ResponsibilitiesResolve customer issues efficiently through helpdesk tickets, calls, and chatsDiagnose and troubleshoot complex issues using available tools and dataCollaborate cross-functionally with Product, QA, and Development teamsRequired QualificationsAssociate's degree or equivalent relevant experience2 plus years of customer support experience in a service capacityAbility to thrive in a fast-paced environment with constant prioritizationAbility to make decisions and exercise discretion when appropriateComfortable with technology and open to learning new tools