Job Details

Job Type

Full-time, Part-time

Description

Position Title: Reservations Agent - Foley Collection

Position Summary

As a Reservations Agent supporting the Foley Collection, you are the voice ofa curated portfolio of luxury hospitality experiences spanning Sonoma, Santa Barbara, and Oregon. You play a critical role in shaping each guest's journey from the very first interaction-delivering thoughtful, personalized service that reflects the unique character of each destination while remaining true to the Foley Collection standard of excellence.

This role requires a balance of refined guest engagement, operational precision, and strategic selling. You will guide guests seamlessly across multiple properties, offering tailored recommendations and creating cohesive, elevated experiences that extend beyond a single stay.

Key Responsibilities

Guest Experience & Personalization

• Deliver bespoke, high-touch reservation experiences that reflect the distinct identity of each Foley Collection property
• Serve as a knowledgeable advisor across the portfolio, confidently guiding guests to the property and experience best suited to their needs
• Curate and coordinate pre-arrival experiences through personalized communication via phone and email
• Act as a single point of contact for multi-property itineraries, ensuring a seamless guest journey

Multi-Property Reservations Excellence

• Manage reservation activity across all Foley Collection properties, ensuring all inquiries are handled promptly, accurately, and with a luxury service mindset
• Maintain precise and timely data entry across reservation systems for multiple locations
• Navigate various reservation platforms and property systems in accordance with established standards

Revenue Optimization & Sales

• Drive revenue through strategic upselling, cross-selling, and itinerary building across the portfolio
• Present compelling value propositions unique to each destination (wine country, coastal luxury, Pacific Northwest retreat)
• Align with Sales and Revenue Management teams on rate strategies, availability, and group demand across properties

Collaboration & Operational Alignment

• Partner with Front Office, Sales, Spa, and Food & Beverage teams across all locations to deliver a seamless, "one-stop" reservation experience
• Communicate daily business insights, including arrivals, departures, VIP guests, special requests, and group activity
• Support PBX operations and assist with inbound calls for all properties as needed

Team Contribution & Culture

• Contribute to a collaborative, high-performing Reservations team supporting a multi-property portfolio
• Demonstrate flexibility and adaptability in a dynamic, multi-location environment
• Support additional duties and cross-functional initiatives as required to enhance the overall guest experience

Qualifications

• High School Diploma or equivalent required
• Prior experience in luxury hospitality, reservations, or a multi-property environment preferred
• Ability to effectively manage multiple systems, properties, and guest requests simultaneously
• Strong technical proficiency in reservation systems and general computer applications
• Excellent communication skills with a polished, professional phone presence
• Demonstrated sales ability, including upselling, cross-selling, and closing techniques
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to build relationships and create trust with guests and internal teams across multiple locations
• Flexibility to work varied schedules, including evenings, weekends, and holidays

What Sets You Apart

• A passion for luxury hospitality and creating meaningful guest connections
• The ability to translate multiple destinations into a cohesive, curated guest journey
• A strong sense of ownership, urgency, and pride in delivering exceptional service
• Comfort operating in a multi-property, fast-paced environment with elevated standards

Additional Information

Foley Collection is committed to providing a workplace where all team members can perform their roles safely and successfully, with or without reasonable accommodation. Responsibilities may evolve in alignment with business needs across the portfolio.

Salary Description

$20/hourly