Job Details

Job Title: Director of Rooms

Location: Montecito, California

Department: Rooms Division

Reports To: General Manager

Position Summary

The Director of Rooms leads the strategic and daily management of Guest Services (combined Front Desk / Concierge / Reservations / PBX), Bellmen, Valet, Guardhouse, Housekeeping, Gift Shop, and Spa operations, ensuring the highest standards of service, efficiency, and guest satisfaction. The Director of Rooms is responsible for maintaining a refined guest journey that reflects the elegance, privacy, and personalized service expected at San Ysidro Ranch.

The ideal candidate is a hospitality leader with a passion for service excellence, strong operational expertise, and the ability to inspire teams while delivering elevated guest experiences.

Key Responsibilities

Rooms Division Leadership

• Oversee daily operations for Guest Services (combined Front Desk / Concierge / Reservations / PBX), Bellmen, Valet, Guardhouse, Housekeeping, Gift Shop, and Spa operations.
• Ensure seamless coordination between departments to deliver an exceptional arrival, stay, and departure experience.
• Maintain luxury service standards and brand expectations across all guest touchpoints.

Guest Experience

• Champion a culture of personalized service and anticipatory hospitality.
• Resolve guest concerns promptly and professionally, ensuring service recovery that exceeds expectations.
• Monitor guest feedback, online reviews, and satisfaction metrics to continuously improve service delivery.

Operational Excellence

• Develop and implement operational policies, procedures, and service standards.
• Maintain property cleanliness, presentation, and room readiness at luxury standards.
• Oversee room inventory management, forecasting, and collaboration with Revenue Management to optimize occupancy and ADR.

Financial Management

• Manage the Rooms Division budget, labor costs, and departmental expenses.
• Analyze operational and financial reports to identify opportunities for efficiency and revenue growth.
• Work closely with Sales, Revenue Management, and Finance teams to maximize profitability.

Team Leadership & Development

• Recruit, train, mentor, and evaluate Rooms Division leadership and team members.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Conduct regular training focused on luxury service, guest engagement, and operational excellence.

Quality & Compliance

• Ensure compliance with all safety, health, and operational regulations.
• Conduct regular inspections of guest rooms, public areas, and service areas.
• Maintain high standards of cleanliness, maintenance coordination, and aesthetic presentation.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• 7–10+ years of progressive hospitality experience, including senior leadership within the Rooms Division.
• Experience in luxury hotels or resorts strongly preferred.
• Proven leadership managing multi-department teams in a high-service environment.
• Strong financial acumen with experience managing departmental budgets and KPIs.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency with hotel PMS systems (such as Opera Cloud and Alliants).

Key Competencies

• Luxury service mindset
• Operational leadership
• Guest experience management
• Team development and coaching
• Strategic thinking and execution
• Financial and revenue awareness
• Attention to detail and quality assurance

Working Environment

• Fast-paced luxury hospitality environment with frequent interaction with guests and team members.
• Requires flexibility with scheduling, including weekends, holidays, and evenings as operational needs require.

Compensation & Benefits

• Competitive executive salary
• Performance-based bonus eligibility
• Health, dental, and vision insurance
• Paid time off and holiday benefits
• 401(k) retirement plan
• Employee dining privileges

About the Property

San Ysidro Ranch is a historic, 550-acre resort in Montecito, California, owned by Ty Warner Hotels and Resorts since 2000. It offers individualized private cottages with various amenities and fine dining at The Stonehouse, using ingredients from its organic garden. The resort features a spa, a speakeasy, and event venues, and has hosted guests including Winston Churchill and John F. Kennedy. It consistently receives high rankings and is pet-friendly.