Job Details

Position summary

This full-time position, located at our beautiful 281-space manufactured home community in Carpinteria, will work under the direction of the community manager to assist in the park operation and resident relations. There will be daily interactions with residents, prospective residents and vendors, as well as office duties including basic bookkeeping functions. The ideal candidate will possess strong customer service and superb organizational skills, and have a friendly, helpful disposition.

Company overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

Company Core Values

• Expect excellence
• Strong work ethic
• Take ownership
• Willing to learn
• Do the right thing
• Treat everyone with respect

Position Performance Objectives

• Open/close the park office.
• Reception of park phone calls, respond to resident inquiries and email communications, and assist with inquiries from residents, prospective buyers/renters, and any other "visiting" person(s).
• Collect rent, reconcile, batch, prep, post to Rent Manager; make deposits via check scanner.
• Generate monthly rent statements and prepare for distribution.
• Input meter reads to property management software.
• Accept Applications for Residency and process Rental Applications.
• Issue parking passes for visitors and guests.
• Draft courtesy notices and professional flyers for distribution to residents.
• Collect, open, route daily mail.
• Create Service Tickets with direct involvement for follow through, documentation, resolution, and close tickets.
• Maintain resident files and current registration cards for each unit.
• Maintain various books and records related to the community operation.
• Interact with vendors and monitor their insurance certificate expiration dates.
• Schedule clubhouse reservations.
• Calendar and maintain part-time staff weekly work schedule.
• Maintain residents' pet registrations, licenses and vaccines in resident files.
• Other duties as assigned by the manager.

Key Competencies

• Proficiency with word processing and spreadsheets.
• Understanding of landlord-tenant law and leases.
• Provide commitment to the highest standards of integrity.
• Strong writing skills and experience.
• Maintain trustworthiness and perform duties with the utmost confidentiality and accountability.
• Advanced computer skills and proficiency in Microsoft Suite, OneDrive and G?Suite and ability to learn new programs.
• Ability to work efficiently, handle multiple projects with appropriate prioritization, adhere to quick deadlines and adapt to evolving circumstances.
• Strong people skills and ability to work well with others.
• Ability to execute phone calls and send letters on behalf of company.
• Hold outstanding interpersonal communication skills (written and oral).
• Bring enthusiasm, creativity, patience, good judgment and flexibility to their work.
• Ability to work both independently and in a team environment.
• Possess excellent organizational skills with high accuracy and attention to detail.

Physical Requirements

• Has the ability to work at the mobile home park office in front of a computer screen/typing approximately 80% of a typical working day.
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

Experience requirements

• AA degree, minimum
• 2 years' experience in an office environment
• Leasing or property management experience desired

What we offer

• Medical, dental and vision benefits
• 401k plan with company match
• 10 paid holidays
• 5 vacation days first year, accrual begins immediately
  

Hourly Range: $22 - $25 per hour, 40 hours per week, Monday - Friday

Location: Carpinteria, CA 93013

Apply

If this position catches your eye, apply online today.

We are an equal opportunity employer.

Must be able to pass 7-year background check. Any job offer will be based on the results of background screening.