Job Details

Payrate: $30.00 - $32.00/hr.

Summary:
The Leave & Accommodations Consultant supports the People Solutions Specialized Services team, serving as the primary contact for employees navigating leave of absence (LOA) and workplace accommodations. This role balances day-to-day case management with project work, driving continuous improvement and ensuring a consistent, compliant, and positive employee experience. The consultant leverages expertise in ADA, FMLA, and related regulations, and partners closely with leave administration vendors and internal stakeholders.

Responsibilities:

• Accommodation & Leave Case Management:
• Serve as the first point of contact for employees requesting medical or religious accommodations; conduct the interactive process and make determinations in partnership with business leaders and People Business Partners
• Review accommodation requests, guide employees through the process, and ensure all required documentation is completed.
• Perform end-to-end case management for accommodations, including intake, assessment, determination, and follow-up
• Educate employees and managers on accommodation processes, legal considerations, and responsibilities.
• Maintain accurate records in HRIS (Workday) and case management systems (ServiceNow).
• Leave Administration:
• Administer LOA cases (FMLA and other statutory leaves) in partnership with leave administration vendors; ensure compliance with federal and local regulations.
• Support employees returning from leave, coordinating accommodations as needed for successful reintegration.
• Collaborate with vendors and internal teams to resolve eligibility, escalations, and timing issues.
• Track and report on leave and accommodation metrics to ensure SLA adherence and continuous improvement.
• Projects & Continuous Improvement:
• Contribute to process improvement initiatives, including enhancements to ServiceNow and Workday workflows.
• Develop and update playbooks, templates, and training materials to standardize practices.
• Participate in cross-functional projects related to leave and accommodations, such as payroll integration and compliance reviews.

Qualifications:

• 2 years of HR work experience with a bachelor's degree or an advanced degree (e.g., Masters, MBA, JD, MD, or PhD)
• Experience using enterprise-scale HRIS (Workday) and HR Case Management systems (ServiceNow)
• Previous experience with Leave Administration and ADA Accommodation case management.
• Preferred Qualifications
• 4+ years of accommodations and/or leave administration experience with a bachelor's degree
• Strong knowledge of federal disability laws (ADA, FMLA) and related compliance requirements
• Strong verbal and written communication skills; experience working closely with business leaders and employees.
• Preferred experience with Workday and ServiceNow; other comparable software tools acceptable.
• Strong attention to detail, organizational skills, and a collaborative, customer-focused mindset.
• Experience supporting process improvement and continuous improvement initiatives.

Pay Transparency: The typical base pay for this role across the U.S. is: $30.00 - $32.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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