Job Details

Housekeeping Manager

Ensure that standards are maintained at a superior level on a daily basis.

Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.

Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies.

Prepare associates' schedules and payroll.

Ensure guest complaints are resolved in a timely manner.

Maintain employee attendance, uniform and room history cards.

Prepare purchase requisition forms. Compare requisitions and receipts to invoices. Present accurate bills to Executive Housekeeper for approval.

Responsible for lost and found.

Recommend hiring, developing, counseling, motivating and disciplining associates in accordance with hotel policies and procedures.

Maintain accurate records of linen and uniforms sent to and returned from laundry.

Support and uphold hotel philosophy concerning hiring, associate relations, supervision, and disciplinary action.

Interact in courteous and professional manner with all guests, associates and community members.

Respond in courteous, professional and rapid manner in order to resolve all guest and associate's difficulties.

Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.

Supervise, direct, coordinate, influence and persuade associates in order to maintain service standards of hotel.

Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving associate and guest complaints.

Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Maintain cleanliness and safety of work area.

All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

High school diploma or college preferred. Bilingual in Spanish is required.

Experience: Minimum two years of Management experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel.

The salary range for this position is $68,000 to $70,000. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.