Job Details

Job Opportunity at Drift Hotel

The award-winning Drift Hotel in Santa Barbara is home to Dawn Cafe - the perfect place to grab good coffee, fresh pastries, and light bites from the friendliest baristas! One of the best places on State Street to grab a seat and make it your office for the day!

Our Baristas will work in beautifully designed spaces drenched in natural light. Dawn Cafe and Dusk Bar showcase the Drift's effortlessly cool vibe with the backdrop of the vibrant and iconic State Street. Baristas will offer our guests a carefully curated menu of handcrafted coffee and tea drinks as well as a selection of delicious breakfast items. Our service style is elevated casual, with careful attention paid to every touchpoint in the guest experience.

About the Role

Baristas are responsible for greeting guests of the cafe and hotel warmly and provide all visitors with the highest levels of customer service. Baristas will maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare the order, assist guests with retail items, and complete all transactions in a timely manner and with warm hospitality. Baristas will also assist hotel guests with any requests or inquiries, including check in, recommendations to City attractions and points of interest.

What You'll Do

• Maintain complete knowledge at all times of all hotel features/services, activities, and events.
• Provide excellent customer service while maintaining a clean and attractive outlet for guests.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and store front are always in a clean and presentable manner
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy.
• Maintain positive guest relations at all times
• Resolve guest complaints and concerns to ensure guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Perform all property opening and closing duties.
• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are applied correctly.
• Ensure all products are properly secured, and systems are in place to prevent theft.
• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired product is removed from inventory.
• Ensure retail is always stocked and looks presentable
• Attend any staff meeting for daily briefing and communicate to team
• Ensure all equipment is maintained and working with maintenance or 3rd party technician to ensure it running smoothly

Qualifications

• Previous barista experience preferred
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.
• Must be computer literate in Microsoft Office and general computer usage.