Job Details

Job Opportunity At NTT DATA

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks an experienced and proactive engineer to join our team in location. Must be a US citizen or Green card holder to proceed with applying. An FBI CJIS Background check is administered every 12 months.

Overview

We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in customer locations and synchronized with AWS. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure. This engineer must also be capable of designing and implementing a migration of CTERA to Azure Files.

Key Responsibilities

• CTERA/AWS Cloud Support:
• Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
• Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
• Conduct regular maintenance, upgrades, backups, and patching of the application and database
• Perform AWS resource optimization and security hardening as required
• CTERA Edge Device Support:
• Provide operational support for CTERA edge devices deployed in multiple on-premises environments
• Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
• Monitor health, connectivity, and performance of edge devices, performing remote or on-site intervention when needed
• Support onboarding and configuration of new edge devices for end users
• Connectivity & Network Support:
• Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
• Troubleshoot network issues affecting file access and synchronization
• Collaborate with network teams to resolve latency, throughput, or configuration challenges
• End User Support:
• Act as point of contact for end users and IT teams for queries or problems related to remote file access
• Provide resolution to tickets involving both cloud and edge device services
• Document common issues and resolutions, maintaining updated runbooks and user guides
• Monitoring, Reporting, & Documentation:
• Implement monitoring for cloud resources, application metrics, and edge device status
• Generate reports on service performance, file access metrics, incident response, and usage
• Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history
• CTERA to Azure Files Migration Design:
• Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files
• Document the technical architecture design for consumption by Cloud Engineers and architects
• Provide training/handover to Azure cloud engineers to support existing CTERA environment

Requirements

6+ years hands-on experience with AWS or Azure services

CTERA Enterprise File Services (Cloud and Edge devices) experience

Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures

Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)

Experience with monitoring tools, ticketing systems, and documentation best practices

Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect

Highly Preferred Skills and Expectations

AWS/Azure Certified Solutions Architect

Experience with enterprise storage platforms and file services

Prior experience supporting distributed teams or multi-site infrastructure

Strong problem-solving skills and customer-oriented attitude

Bachelor's degree in Computer Science, Information Technology, or a related field

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long-term success.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($x - x/hourly)**. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.