Job Details

Overview

Community Specialist | Santa Barbara at lululemon. The role focuses on executing the store's community strategy, engaging with the community through relationship building, events, and activities, and supporting lululemon product seeding and attendance at local studios. The Community Specialist develops and sustains local relationships with ambassadors and other community partners, providing value, and delivers a world-class guest experience on the store floor with a community perspective.

Job Summary

The Community Specialist is responsible for executing the store's community strategy, including engaging with the community through relationship building, events, and other activities, including supporting product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant community partners, providing synergistic value. They also deliver a world-class guest experience when working on the floor, bringing a community perspective to guest connections.

Core Responsibilities Of The Job

• Collaborate with store leadership to bring Community strategy to life through the pillars of community foundations and guest experience.
• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
• Engage with the local community to identify future Ambassador or partner opportunities and to position the store as a community hub.
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
• Attend, support, and/or host local and regional Community events.
• Execute the product seeding strategy through community partners and Ambassadors.
• Review community-related business data and metrics to identify and share insights with store leadership regarding events, projects, or initiatives.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation

Schedule / Availability

• The work schedule can vary based on store needs
• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
• During peak periods or events, the schedule may include early mornings or late nights for some employees

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building

Job Assets (Nice to Have; Not Required)

• Education: High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community
• Planning and Organizing: Plans and organizes work efficiently to align with priorities
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Learner Mindset: Curious, open to feedback, and pursuing continuous learning
• Self-Leadership: Takes personal responsibility and inspires others to buy-in
• Interactive Communication: Conveys information effectively when interacting with others

Work Context

• Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at community locations
• Work involves building relationships and strengthening community partnerships, participating in fitness/movement events
• Work is performed as part of a team, sometimes independently, and may involve using a computer or other devices

Compensation & Benefits Package

Base Pay Range: $22.50 - $25.89/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $24.50 - $27.89/hour

lululemon's compensation offerings are pay-for-performance based and may vary by location, knowledge, skills, experience, and internal equity. Eligible for a bonus program where applicable.

Benefits include: extended health and dental, mental health plans, paid time off, retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top-up, development courses, and mentorship/leadership programs. Eligibility requirements apply; company reserves right to alter benefits at any time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Retail