Job Details

Customer Service Specialist

Location: Carpinteria, CA

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (Onsite)

Compensation: $20 - $22 per hour DOE

About the Role:
We are seeking a Customer Service Specialist to join our growing team. The ideal candidate will have experience providing exceptional customer support, handling calls and emails, processing orders and returns, and assisting with product inquiries. This role requires a positive attitude, strong attention to detail, reliability, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

Handle customer calls and emails with professionalism and care.

Process orders and returns accurately in company systems (NetSuite, Shopify, PayPal, Authorize.net).

Monitor 3PL systems for order updates and assist with inventory reconciliation.

Respond to customer posts on Amazon and social media platforms.

Provide detailed product information and suggest additional products where appropriate.

Resolve customer concerns quickly and effectively.

Qualifications:

High school diploma or equivalent required.

1-2 years of customer service experience (sales experience a plus).

Strong verbal and written communication skills.

Proficient with Microsoft Word, Excel, and computer systems.

Quick learner with the ability to multitask and work under pressure.

Strong work ethic, friendly disposition, and team-oriented mindset.

Benefits:

Medical, dental, and vision insurance.

401(k) program with company match.

Generous holiday and PTO plan.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:


The pay transparency policy is available here:
English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.