Job Details

Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.

Introduction:

Thank you for learning more about Foley Hospitality and the Reservation Agent role. We are committed to being the most experience-obsessed and innovative sports and hospitality management company globally. We encourage you to apply if you're eager to join a high-performing team that curates and delivers memorable experiences for our guests, communities, and team members. We look forward to connecting with you soon.

Who We Are:

Inspired by Bill Foley's legacy and his passion for sports, wine, and people, Foley Hospitality curates and delivers experiences that our guests cherish, our communities embrace, and our team members celebrate. We have sports teams, wineries, and hotels located worldwide, dedicated to offering exceptional moments.

Purpose (Why the role exists):

We are looking for a passionate and detail-oriented Reservation Agent to join our reservations team, specializing in hotel accommodations and curated wine experiences.

Core Tasks (What you are responsible for):

This role will involve a variety of tasks, with your primary responsibilities outlined below

• • Answer inbound calls and emails to assist guests with booking hotel stays for all 5 U.S. hotels.
  • Provide knowledgeable recommendations tailored to guest preferences, including room types, wine pairings, package deals, and seasonal offers.
  • Upsell and cross-sell premium services, upgrades, and special promotions to enhance guest experiences.
  • Accurately manage and update reservations in the booking system.
  • Assist with itinerary modifications, cancellations, and special requests in accordance with our policy.
  • Maintain a positive, professional tone in all guest interactions, ensuring a seamless and luxury-focused booking experience.
  • Collaborate with hotel staff and concierge services to coordinate guest needs.
  • Track all interactions and notes accurately in the reservation systems.
  • Meet call center performance metrics related to accuracy, efficiency, and guest satisfaction.

Cultural Values (How we work):

Your success with us is about what you do and how you do it. Our 'how' is guided by our core values.

• • Have Integrity. We seek people who are humble and demonstrate high character.
  • Be Entrepreneurial. We value innovation and resilience in our team members.
  • Be a Team Player. We appreciate people who are inclusive and ready to support others when needed.
  • Always be advancing, never retreating. We want people who are committed to constant growth and always strive for excellence.
  • Be Engaged. We want people who will be actively invested in making Foley Hospitality successful.

Skills & Qualifications (What you need to bring):

• • (Minimum 1 year of experience in a reservation call center, or customer service role (hospitality experience strongly preferred).
  • Strong communication skills, with the ability to speak clearly, confidently, and persuasively.
  • Ability to multitask and navigate multiple software platforms efficiently.
  • Genuine interest in hospitality experiences.
  • Must be available to work flexible shifts, including evenings, weekends, and holidays as needed.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to ...@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.