Job Details

Job Description: Front Desk Manager at Gold's Gym SoCal

If you are passionate about fitness and eager to make a difference daily for an incredible company, keep reading!

Gold's Gym SoCal and its affiliated clubs are expanding rapidly. We are seeking an hourly Front Desk Manager to help our teams deliver world-class service to our members by leveraging in-depth knowledge of our products and programs. We value your skills, talents, and abilities, and reward your successes. Here are some benefits of working with us:

• Work in a fun environment with great people
• Comprehensive benefits package
• John Hancock 401(k)
• Aflac supplemental insurance options
• Free gym memberships and discounts
• Opportunities for growth within the company

What Sets Us Apart:

• Dedication to our members' success and goals
• Integrity fostering lifelong relationships
• Passion for community engagement
• Pride in our work and identity
• Ongoing leadership development
• Excellence in execution
• More than a gym — we are a family!

Ideal Candidate Qualities:

• Positive, upbeat, and outgoing attitude
• Passionate about hospitality and member satisfaction
• Ability to thrive in a dynamic, fast-paced, goal-oriented environment
• Fitness industry experience (preferred)
• Desire to learn and grow

Responsibilities:

Management and leadership duties include:

• Managing the Operations team to ensure policies and procedures are followed
• Hiring, training, and supervising front desk, Kids Club, and Housekeeping staff
• Serving as liaison with the Corporate Customer Care Department
• Overseeing cash deposits and daily deposits with GM approval
• Coordinating with cleaning staff to maintain cleanliness standards
• Managing member cancellations and retention efforts
• Addressing member concerns via Medallia
• Managing payroll issues and ensuring timely submissions
• Enforcing club rules and promoting proper procedures
• Staffing through application review and interviews
• Handling membership inquiries and training staff in hospitality
• Leading by example and conducting weekly team meetings

Minimum Requirements:

• Strong business judgment and analytical skills
• Effective communication and listening skills
• Delegation, planning, and organizational skills
• Ability to create a positive environment
• Openness to self-development
• Resourcefulness in improving operations
• Leadership qualities with motivational skills
• College degree (preferred)
• Current CPR certification

This role requires physical ability to move/lift up to 25 lbs, stand or walk for extended periods, and maintain a professional appearance and demeanor in a clean uniform.

Join Our Family!

We celebrate everyone! Gold's Gym SoCal and its affiliated clubs are equal opportunity employers committed to diversity and inclusion. Employment decisions are based on merit, performance, and business needs, without discrimination based on race, color, religion, gender, age, or other protected statuses.