Job Details

Job Opportunity: IT Manager III

The Riverside County Information Technology has an exciting opportunity for an IT Manager III.

The IT Manager III will report directly to the Assistant Chief Information Officer (CIO) for the Technology Services Bureau (TSB), a division comprising over 150 dedicated staff members. This role will be responsible for the leadership and strategic development of several key teams that provide essential technological support across Riverside County. The teams include the Microsoft 365, Identity, Infrastructure, Departmental Support, and Client Management. The IT Manager III's oversight will be determined based on the department's evolving needs and the incumbent's unique expertise and strengths. Initially, the IT Manager III will supervise 2 to 3 Supervising Systems Administrators and their respective teams. Over time, this scope of responsibility may adjust to align with the changing requirements of the department.

The ideal candidate for this position will possess exceptional leadership capabilities, a forward-thinking mindset, and the ability to collaborate seamlessly with fellow IT Managers to drive the implementation of enterprise strategies and tackle large-scale challenges. A proven track record of leading enterprise technology teams, along with relevant education and training, forms the cornerstone of the qualifications sought for this role.

The most competitive candidates will have extensive experience providing technological oversight at the enterprise level across a variety of platforms, including the M365 Suite, ProofPoint, VMware environments (such as VCF, VCDR, and VMC on AWS), and leading cloud environments like AWS, Azure, Wasabi, and OCI. Familiarity with GenAI platforms and PeopleSoft is also highly desirable. A strong understanding of security frameworks and the importance of compliance, particularly for Azure Cloud services, is preferred. Additionally, expertise in security best practices for Microsoft Azure Security and Office Data Protection is highly preferred.

The ITM III class has been designated At-Will by the Board of Supervisors, in accordance with the provisions provided under Article 6, Section 601E (8) of the County Management Resolution and serves at the pleasure of the Chief Information Officer.

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311(C) of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Department

The Riverside County Information Technology (RCIT) department provides information technology services to County departments and agencies and is entrusted with managing and safeguarding the County's enterprise and mission-critical solutions and infrastructure. RCIT is committed to cultivating a collaborative and inclusive culture that fosters best of breed solutions with a focus on problem-solving to deliver quality products and services to our customers.

Key Responsibilities:

1. Assign work and monitor performance; take action in the full range of formal personnel activities including mentoring, counseling, and administering performance evaluations. Continuously work towards improving the performance of the team.
2. Oversee, provide consultation and lead in the development of technology solutions to achieve business goals in a variety of operational areas.
3. Create and foster partnerships with others to deliver and improve services as well as participate in forums of common interest to IT professionals.
4. Establish policies and procedures as well as establish acceptable practices.
5. Ensure customer satisfaction and work group productivity as well as a constructive operational environment and positive organizational behavior.
6. Develop strategic plans and implement operational plans to provide information technology infrastructure to support the County and department's business goals.
7. Prepare, negotiate and present budget and other funding proposals; monitor expenditures; and operate within budget allocation.
8. Negotiate, prepare, review, and enforce contracts and service level agreements.
9. Provide technical direction for the development, design, and systems integration for Enterprise and Departmental Systems.
10. Organize and direct relevant activities in support of smooth operations; analyze and prepare a variety of complex reports and correspondences.
11. Develop and implement work plans to accomplish work group objectives; assign work and monitor performance; take action in the full range of formal personnel activities including hiring, training, and evaluating performance of staff.
12. Manage a portfolio of projects to be accomplished in the short- and long-term.

Education:

Graduation from an accredited college or university with a bachelor's degree, preferably with major course work in computer science, information systems, electronics engineering, voice/data communications, public/business administration, or a related field to the assignment. (Additional qualifying experience in systems analysis, applications programming, user technical support, network administration, or telecommunications may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience:

Four or more years of supervisory or administrative experience with responsibility for planning, organizing, and implementing budgets, programs, and projects. This must have included at least one year of experience supervising staff in any one of the following functions: budgets, systems analysis, applications programming, user technical support, network administration, or telecommunications functions. (A master's degree from an accredited college or university in computer science, information systems, public/business administration may be substituted for one year of non-supervisory experience.)

Other Requirements:

A successful Security Clearance conducted by the Sheriffs' Department is required for positions within the Riverside County Information Technology Department.

License: Possession of a valid California Driver's License may be required.

Job Competencies:

1. Ability to develop a compelling vision for the team that aligns with both the Department's and the County's broader goals, coupled with the capacity to lead the team effectively toward achieving that vision.
2. Ability to mentor and motivate the Supervisors and their teams to perform at their highest level.
3. Ability to create and execute development plans and revise as appropriate to meet changing needs and requirements.
4. Able to recognize system deficiencies and implement effective solutions.
5. Communicate and enforce RCIT standards and best practices.
6. Manage technical resources within budget and project schedule.
7. Consistently deliver high-quality services to RCIT customers.
8. Facilitate team and customer meetings effectively.
9. Deliver engaging, informative, well-organized presentations.
10. Resolve and/or escalate issues in a timely fashion.
11. An understanding of how to communicate difficult/sensitive information tactfully.
12. Challenge others to develop as leaders while serving as a role model.
13. Inspire coworkers to attain goals and pursue excellence.
14. Identify opportunities for improvement and make constructive suggestions for change.
15. Remain on the forefront of emerging industry practices.
16. Facilitate effective team interaction.
17. Acknowledge and appreciate each team member's contributions.
18. Effectively utilize each team member to his/her fullest potential.
19. Keep track of lessons learned and share those lessons with team members.
20. Continually seek opportunities to increase customer satisfaction.
21. Conduct effective performance evaluations and mentor supervisors and technical staff through formal and informal channels.
22. Seek and participate in personal development opportunities above and beyond.
23. Suggest areas for improvement in internal processes along with possible solutions.
24. Lead internal teams/task forces.
25. Review the status reports of team members and address issues as appropriate.
26. Compile and assist to enforce standard policies and procedures.

Knowledge of:

Current technology in a changing environment; principles and practices of supervision, including matrix based project management; emerging technologies and industry supported (e.g., healthcare, law enforcement) applications, as well as understanding applicability of new technology to operations; consensus building and other group decision processes; organizational dynamics related to budget, human resource allocation, authority to act and other factors critical to establishing realistic objectives and achieving goals.

Ability to:

Present technology vision and strategies to department and agency management; manage multifaceted and technically sophisticated projects and ongoing operations; develop strategic plans for operation and growth; analyze user needs, existing and emerging technology, costs/benefits, internal political considerations and utilize available financial and human resources; establish objectives, activities and timelines and complete the work within those parameters; advocate for needed resources; persuade and influence others and negotiate desired outcomes; communicate with others from varied socio-economic backgrounds, diverse cultural norms and conflicting priorities and needs; foster positive relationships and public relations.

This recruitment is open to all applicants.

For questions regarding this posting, contact Angela Tavaglione at ...@rivco.org or at (951) ###-####.