Job Details
Communications Dispatcher I/II - Fire & Sheriff
2025-01-26 County of Santa Barbara, CA Santa Barbara,CA
Description:
Employment Standards
Additional Requirements:
Desirable Qualifications: Multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages.
IROC and Aircraft training, EMD & EFD certification thru Priority Dispatch, and Communications Training Officer.
Additional Requirements Sheriff's Office: Successful completion of a California Peace Officer Standards and Training (POST) Certified Basic Complaint/Dispatch course during the one-year probationary period.
Additional Requirements for Fire Department: Successful completion of an Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certification during the training period and maintained throughout employment.
Knowledge of: English language; basic customer service practices; and basic office computer applications such as Microsoft Office applications
Ability to: Learn to retain and relay information received under stressful conditions; hear, understand, and speak the English language; respond to calls and radio transmissions quickly and calmly and make sound decisions under pressure; learn to observe, receive, and otherwise obtain information from all relevant sources; learn to analyze information, evaluate results, and choose the best solution; solve problems; learn Federal, State, and local laws, and also local agency policies and procedures, terminology, jurisdictional boundaries, and available types of emergency services; to read maps and provide directions; clearly speak and communicate effectively over the telephone and radio; remain calm in stressful situations; perform multiple tasks simultaneously; learn use of multiple computer and telephone systems; communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; and operate a telephone, computer, mouse, and keyboard.
Supplemental Information
Please read the SELECTION PROCESS; Be sure to frequently check your email throughout this entire process, as this is the only way we will be notifying applicants regarding their status and to provide all of the important information throughout the recruitment process.
SELECTION & EXAMINATION PROCESS
1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Online Skill Keyboarding Assessment: Qualified candidates will be notified by email with instructions to complete the online Keyboarding assessment. The deadline to complete the assessment will be clearly stated in the invitation. Candidates must complete and pass the keyboarding assessment to advance in the recruitment process.
3. CritiCall Computerized Exam (Online): Candidates who pass the keyboarding assessment will be invited by email to the online CritiCall exam. The CritiCall exam is a computerized software testing program that tests job-related skills and multi-tasking abilities required in the complex dispatching environment. Candidates are required to pass the exam to be placed on the employment list.
Candidates must receive a percentage score of at least 70% on the CritiCall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.
Incumbents must successfully complete a one-year probationary period.
HIRING PROCESS
The background check process is different for each hiring department. To learn more about the background and hiring process for each department, please review the following information:
Fire Department and Sheriff's Office Background Investigation Process includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver.
Sheriff's Office (only) Background Investigation Process:
Personal History Questionnaire: The Personal History Questionnaire (PHQ) is a pre-screen background questionnaire. Candidates must pass to advance in the selection process.
Polygraph Examination: Measures the accuracy of information disclosed on the PHQ and during the background investigation.
Upon accepting a conditional offer of employment with the Fire Department or Sheriff's Office, you must conduct the following:
VETERAN'S PREFERENCE POINTS: Veteran's preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans' hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability. To receive veteran's preference points, you must: (1) check the Veteran's Preference Points box on the employment application form, (2) submit a copy of your Form DD-214 to the Human Resources Department on or before the closing date, and (3) pass all phases of the examination process. The preference points will be added to your final test score.
Disaster Service Worker: Pursuant to Government Code Section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.
REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
Statement of Commitment: The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.
We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.
We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Monday, February 10, 2025, 4:59 PST: Postmarks are not accepted. Applications and job bulletins can be obtained 24 hours a day at
If you have any recruitment questions, please email Fire HR at ...@sbcfire.com; Sheriff HR Analyst Ms. Ryan at ...@sbsheriff.org
Retirement Plans
*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01
I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
02
The Human Resources Recruiter will correspond with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.
03
As part of the application process, this Supplemental Questionnaire must be completed along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire.
04
This recruitment is for two departments, Santa Barbara County Fire Department and the Sheriff's Office. Which department(s) are you interested in being considered for (select all that apply)? Please refer back to the job posting for a description of the duties required for each department.
05
Your responses on Supplemental Questions #6-17 are to assist you with determining whether or not you are willing and able to perform the requirements of the job. If you answer "NO" to any of the questions, this position may not be a good fit for you.
06
Do you possess a high school diploma OR a General Education Development (GED) certificate from an accredited or approved institution?NOTE: This is an employment standard to qualify for the position.
07
Are you willing to work rotating shifts including nights, weekends, and holidays?
08
Are you willing to work overtime as required to ensure operational stability of the communications center?
09
Are you willing to process phone calls requiring the ability to retain and relay information received under stressful conditions?
10
Are you willing to learn how to use a specialized computer-aided dispatch (CAD) system?
11
Are you willing to perform work in a dispatch center which requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset. and working in a fast-paced and demanding environment?
12
Do you have the ability to respond calmly and professionally to callers who may be upset, angry, hysterical, or suicidal (with the proper training)?
13
Do you have the ability to keep callers on the phone line to obtain information such as physical descriptions of people, vehicles, and weapons, in order to assist personnel in the field?
14
Do you have the ability to perform work amid multiple interruptions?
15
Do you have the ability to remain calm while instructing panicked callers on how to perform emergency procedures such as cardiopulmonary resuscitation (CPR) and delivering babies upon receiving the necessary training?
16
BACKGROUND INVESTIGATION: I acknowledge as part of the hiring process for the position, I must successfully pass all phases of a background investigation. Once I have been given a conditional job offer and accepted, I will undergo a psychological and physical examination in which I must pass both of these examinations before I can begin employment. Any falsification of information or failure to meet the standards listed above will result in my disqualification.
17
ACKNOWLEDGMENT: During my probationary period, I must satisfactorily complete and pass each phase of the Dispatcher Training Program and earn the required certification(s). If during my probationary period, I fail to pass any particular phase of my required training or earn required certifications, I may be dismissed from employment with Santa Barbara County.
Required Question
Salary: See Position Description
Location : Santa Barbara, CA
Job Type: Full-time
Job Number: 25-1803-01 (O)
Department: Sheriff's Office and Fire Department
Opening Date: 01/23/2025
Closing Date: 2/10/2025 5:00 PM Pacific
Description
Are you ready to make a profound impact on your community? We are seeking dedicated individuals to join our team as Communication Dispatchers (911 Dispatcher), the first lifeline for those in need during emergencies. As a Dispatcher, you will be providing critical support to those facing difficult situations. If you're passionate about serving your community and are looking for a rewarding and reliable career that truly makes a difference, please join us and be a part of the team that keeps our community safe and secure.
We are accepting applications to fill multiple vacancies in with the Fire Department and Sheriff's Office. These positions are located in Santa Barbara.
Although the current vacancies are full-time, we may use this recruitment to fill part-time and extra-help (temporary) vacancies as well. The work schedule for this position will depend upon the needs of the department.
LATERAL TRANSFER: For dispatchers with a California public agency operating in a personnel merit system in the State of California, who want to be considered as a Lateral Transfer, please submit an online application, CLICK HERE
Communications Dispatcher I
$35.12 - $42.30 Hourly
$73,295.48 - $88,274.74 Annually
Plus, a bilingual allowance of $95.00 per biweekly pay period for qualified employees
Communications Dispatcher II
$38.53 - $46.45 Hourly
$80,412.56 - $96,955.07 Annually
Plus, a bilingual allowance of $95.00 per biweekly pay period for qualified employees
Approved SALARY INCREASES are as follows: 6/23/2025 - 2.5% increase
Employees promote from the I to the II level after completing the required training, obtaining required certifications, demonstrating required job competencies, and meeting performance standards. This typically takes 1-2 years. Candidates who apply to this recruitment with the required certifications and experience may be appointed at the II level.
Benefits & Compensation:
To learn more about County benefits, please visit these links:
Health Benefits and Wellness: CLICK HERE
Compensation Summary: CLICK HERE
Retirement: CLICK HERE
Memorandum of Understanding:
General Role Description
As a Dispatcher, your primary responsibility is to respond to emergency calls and provide critical
assistance to individuals in distress. Your key job duties include swiftly and accurately answering
emergency calls, gathering essential information from callers, and determining the
nature and severity of the situation. You will dispatch the appropriate emergency services, such as law
enforcement, fire, or medical personnel, while maintaining clear and reassuring communication with
callers to provide vital instructions or support until help arrives. In
addition to handling emergency calls, you will operate communication equipment and maintain detailed
records of incidents.
Extensive training is provided, and no prior experience is required.
The ideal candidate for this position should excel in high-stress communication scenarios,
demonstrating effective and reassuring communication skills. They must uphold a strong reputation for
honesty, trustworthiness, and good moral character, earning the trust and credibility of both colleagues
and the public. Dependability, integrity, and sound judgment under pressure are also crucial qualities
we seek in our ideal candidate, as they play a pivotal role in ensuring the safety and well-being of our
community during emergencies.
Hiring Department Information
Please visit the following pages to learn more about the specific roles and requirements in the hiring departments:
Fire Department: We are accepting applications to fill multiple full-time Communications Dispatcher I/II vacancies.
Click hereto visit the website to learn more about the position and the department.
Sheriff's Office: Click here to visit the website to learn more about the position and the department
Examples of Duties
- Receives non-emergency and emergency requests (including 911 calls) for sheriff/fire protection, medical, or emergency services; and obtains relevant information and inputs data, evaluates and prioritizes calls for service and dispatches appropriate personnel and equipment.
- Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and sheriff unit location and status in order to coordinate emergency field operations; provides backup support and information as necessary by operating a two-way radio; requests additional assistance from other agencies as necessary; and obtains computerized law enforcement information from local, state, and federal data banks through a telecommunications terminal.
- Maintains reference cards, logs, reports, procedure manuals, reference manuals, files, and other documents; and performs other clerical duties.
- Coordinates communications between multiple units, agencies and jurisdictions, including aircraft responding to fire and emergency medical incidents.
- Simultaneously monitors and transmits on multiple radio channels and multiple transmitters; and maintains contact with and monitors status of field units.
- Could be expected to testify in court.
- Utilizes CLETS to determine and confirm information and enters and removes information. (Sheriff's Office Only)
- Utilizes established Emergency Dispatch protocols to provide pre-arrival medical and fire instructions to callers and follows established protocols for Priority Medical/Fire Dispatch program.
- Utilizes System Status Management protocols to ensure optimum geographic coverage through deployment of resources by type; monitors diversion status of area hospitals and specialized units within each hospital.
- Performs specialized dispatch functions related to the responsibilities of a CAL-EMS Mutual Aid Operations Area Coordinator Dispatch Center, and specialized functions of a CAL-Fire Contract County Dispatch Center. (Fire Department Only)
- Operates specialized computer systems to prepare, input, and obtain state/regional fire or emergency medical services activity, resource deployments and daily fire weather information through the Weather Information Management System (WIMS) and the Interagency Resource Ordering Capability (IROC). (Fire Department Only)
- Performs related duties as assigned.
Employment Standards
- Possession of a High School Diploma or GED AND any combination of experience, education and/or training, which demonstrates possession of the required knowledge and abilities listed below.
Additional Requirements:
- Incumbents must be able to type 35 wpm.
- Work rotatingshifts including nights and weekends.
- Work overtime as required to ensure operational stability of the communications center.
- Must be able to pass a work-simulated, computer-based performance test, a background investigation (including a polygraph examination and credit check for the Sheriff's Office), psychological evaluation and medical exam.
- Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset, and working in a fast-paced and demanding environment.
Desirable Qualifications: Multilingual in languages spoken in the County such as Spanish, Mixtec, Hmong or others relevant languages.
IROC and Aircraft training, EMD & EFD certification thru Priority Dispatch, and Communications Training Officer.
Additional Requirements Sheriff's Office: Successful completion of a California Peace Officer Standards and Training (POST) Certified Basic Complaint/Dispatch course during the one-year probationary period.
Additional Requirements for Fire Department: Successful completion of an Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certification during the training period and maintained throughout employment.
Knowledge of: English language; basic customer service practices; and basic office computer applications such as Microsoft Office applications
Ability to: Learn to retain and relay information received under stressful conditions; hear, understand, and speak the English language; respond to calls and radio transmissions quickly and calmly and make sound decisions under pressure; learn to observe, receive, and otherwise obtain information from all relevant sources; learn to analyze information, evaluate results, and choose the best solution; solve problems; learn Federal, State, and local laws, and also local agency policies and procedures, terminology, jurisdictional boundaries, and available types of emergency services; to read maps and provide directions; clearly speak and communicate effectively over the telephone and radio; remain calm in stressful situations; perform multiple tasks simultaneously; learn use of multiple computer and telephone systems; communicate with people of diverse social and cultural backgrounds; follow written and oral instructions; establish and maintain working relationships with other agencies; and operate a telephone, computer, mouse, and keyboard.
Supplemental Information
Please read the SELECTION PROCESS; Be sure to frequently check your email throughout this entire process, as this is the only way we will be notifying applicants regarding their status and to provide all of the important information throughout the recruitment process.
SELECTION & EXAMINATION PROCESS
1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Online Skill Keyboarding Assessment: Qualified candidates will be notified by email with instructions to complete the online Keyboarding assessment. The deadline to complete the assessment will be clearly stated in the invitation. Candidates must complete and pass the keyboarding assessment to advance in the recruitment process.
3. CritiCall Computerized Exam (Online): Candidates who pass the keyboarding assessment will be invited by email to the online CritiCall exam. The CritiCall exam is a computerized software testing program that tests job-related skills and multi-tasking abilities required in the complex dispatching environment. Candidates are required to pass the exam to be placed on the employment list.
Candidates must receive a percentage score of at least 70% on the CritiCall exam to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule VI. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive written notice of their score on the exam(s), rank on the employment list, and exact duration of the employment list.
Incumbents must successfully complete a one-year probationary period.
HIRING PROCESS
The background check process is different for each hiring department. To learn more about the background and hiring process for each department, please review the following information:
Fire Department and Sheriff's Office Background Investigation Process includes an interview and in-depth background investigation of police records, personal and virtual character check, military, and employment histories; inquiry of persons who know you and evaluate whether you respect the law and rights of others; are dependable and responsible; have demonstrated mature judgment in areas such as the use of drugs and intoxicants; are honest; and is a safe driver.
Sheriff's Office (only) Background Investigation Process:
Personal History Questionnaire: The Personal History Questionnaire (PHQ) is a pre-screen background questionnaire. Candidates must pass to advance in the selection process.
Polygraph Examination: Measures the accuracy of information disclosed on the PHQ and during the background investigation.
Upon accepting a conditional offer of employment with the Fire Department or Sheriff's Office, you must conduct the following:
- Live Scan: A Live Scan is electronic fingerprint scanning that is certified by the State Department of Justice. Further instructions about when and how to complete the Live Scan will be included in the offer letter.
- Psychological Examination is administrated by a licensed psychologist. You will be evaluated on the psychological factors related to successful performance to determine if you are presently suited for the difficult and stressful job of a dispatcher and to otherwise ensure that the candidate is capable of withstanding the psychological demands of the position.
- Medical Examination. The medical evaluation or examination shall commence once you accept a conditional offer of employment. You will be evaluated on the physical factors related to successful performance to determine if you are presently suited for the physically demanding job of a dispatcher.
VETERAN'S PREFERENCE POINTS: Veteran's preference credit is applicable for this recruitment (5 points for veterans, 10 points for disabled veterans). To be eligible for this credit, you must be applying for this position within five years from your most recent date of: (1) honorable discharge from active military service; or, (2) discharge from a military or veterans' hospital where treatment and confinement were for a disability incurred during active military service; or, (3) completion of education or training funded by a Federal Educational Assistance Act. No time limit exists for veterans with 30% or more disability. To receive veteran's preference points, you must: (1) check the Veteran's Preference Points box on the employment application form, (2) submit a copy of your Form DD-214 to the Human Resources Department on or before the closing date, and (3) pass all phases of the examination process. The preference points will be added to your final test score.
Disaster Service Worker: Pursuant to Government Code Section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.
REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider or a learning institution.
Statement of Commitment: The County of Santa Barbara is dedicated to cultivating and sustaining an environment that exhibits equity and inclusion everywhere, and at all levels of our organization. The County believes equity is a fundamental principle that must be imbedded in policies, institutional practices and systems. The County recognizes the negative impacts of systemic racism and is committed to eliminating the barriers affecting our Black, Latinx, Indigenous, and Asian community members, as well as people of other diverse racial and ethnic backgrounds. We envision a world where society and its systems (e.g. education, criminal justice, and health care, housing the economy) are just, fair, and inclusive, enabling all people to participate and reach their full potential.
We celebrate community and employee diversity, strive for inclusion and belonging, and promote empowered participation. We aspire to build a workforce that is reflective of these values and the communities we serve. We are proud to be an equal opportunity employer and will resolutely uphold federal, California state law and/or Santa Barbara County ordinances.
We believe equity and inclusion are vital to fulfill the County's mission and to embody a culture of "One County, One Future." Expanding the full range of employee talent allows the County to deliver our best to all our community members.
We believe in the dignity and humanity of all people. We strive for a healthy and prosperous society that promotes all people having equitable access and opportunity.
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: Monday, February 10, 2025, 4:59 PST: Postmarks are not accepted. Applications and job bulletins can be obtained 24 hours a day at
If you have any recruitment questions, please email Fire HR at ...@sbcfire.com; Sheriff HR Analyst Ms. Ryan at ...@sbsheriff.org
Retirement Plans
- Generous County Defined Benefit Plan
- Eligible to participate in 457(b) Deferred Compensation Plan
- Retirement Reciprocity with CalPERS, CalSTRS, and 1937 Act plans
- For more information on our retirement plans, please visit: and
- Choice of dental, vision and medical plans. In addition to the Benefit Allowance noted above, the County contributes toward medical premiums and dental premiums
- On-Site Employee Health Clinics in Santa Barbara and Santa Maria which provide ongoing and episodic services to eligible employees and their eligible dependents
- Employee Assistance Program (EAP) offers free, confidential assistance with personal and workplace problems to employees and their immediate family members
- Healthcare Advocacy Program to help employees navigate the complexities of health plan benefits
- Available Health Care and Dependent Care Flexible Spending Accounts, Health Savings Account (HSA), Supplemental Term or Whole Life Insurance, Personal Accident Insurance, Critical Illness Insurance, Accident Insurance and more!
- For more information on our health benefits, please visit:
- Vacation Leave 12 to 25 days per year depending on length of public employment
- Sick Leave 12 days annually with unlimited accumulation, one year of which can be converted to service credit upon retirement
- Paid Holidays based on bargaining unit (view the compensation summary for this bargaining unit, link below)
- Alternative Transportation Benefit (TDM) up to 2 days of additional vacation for using alternative methods of commuting
- For more information on Paid Time Off please view the Compensation Summary for this bargaining unit (available below)
- County Paid Term Life Insurance
- County Paid Long Term Disability Insurance
- Childcare and Employee Discounts
- Relocation Assistance may apply
- Flexible work schedule may apply
- For more information on all of these benefits, please visit:
- To view the Compensation Summary specific to the bargaining unit for this position (link to full Memorandum of Understanding also available at bottom of the summary), please visit:
*This benefits list is for convenience only; please refer to the Memorandum of Understanding for complete details of terms and conditions. Amounts are generally prorated for part-time employment.
01
I acknowledge that it is my responsibility as an applicant to provide sufficient information on my application to demonstrate that my education and experience meets the employment standards (minimum qualifications) for this position as detailed in the job bulletin. I further acknowledge that if the County determines that I do not meet the employment standards there will be no opportunity for me to provide additional information regarding my application after the closing date listed on the job bulletin. Therefore, I understand that before submitting a job application, it is important that I review the job bulletin thoroughly and ensure that my application clearly reflects how my education and experience meets the employment standards at the time I submit my application.
- Yes, I understand
02
The Human Resources Recruiter will correspond with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines.
- Yes, I understand
03
As part of the application process, this Supplemental Questionnaire must be completed along with the standard application form. Resumes will be accepted, but NOT in lieu of a completed application and supplemental questionnaire.
- Yes, I understand
04
This recruitment is for two departments, Santa Barbara County Fire Department and the Sheriff's Office. Which department(s) are you interested in being considered for (select all that apply)? Please refer back to the job posting for a description of the duties required for each department.
- Fire Department
- Sheriff's Office
05
Your responses on Supplemental Questions #6-17 are to assist you with determining whether or not you are willing and able to perform the requirements of the job. If you answer "NO" to any of the questions, this position may not be a good fit for you.
- Yes, I understand
06
Do you possess a high school diploma OR a General Education Development (GED) certificate from an accredited or approved institution?NOTE: This is an employment standard to qualify for the position.
- Yes
- No
07
Are you willing to work rotating shifts including nights, weekends, and holidays?
- Yes
- No
08
Are you willing to work overtime as required to ensure operational stability of the communications center?
- Yes
- No
09
Are you willing to process phone calls requiring the ability to retain and relay information received under stressful conditions?
- Yes
- No
10
Are you willing to learn how to use a specialized computer-aided dispatch (CAD) system?
- Yes
- No
11
Are you willing to perform work in a dispatch center which requires sitting for long periods of time, extensive keyboarding, operation of a mouse, wearing of a headset. and working in a fast-paced and demanding environment?
- Yes
- No
12
Do you have the ability to respond calmly and professionally to callers who may be upset, angry, hysterical, or suicidal (with the proper training)?
- Yes
- No
13
Do you have the ability to keep callers on the phone line to obtain information such as physical descriptions of people, vehicles, and weapons, in order to assist personnel in the field?
- Yes
- No
14
Do you have the ability to perform work amid multiple interruptions?
- Yes
- No
15
Do you have the ability to remain calm while instructing panicked callers on how to perform emergency procedures such as cardiopulmonary resuscitation (CPR) and delivering babies upon receiving the necessary training?
- Yes
- No
16
BACKGROUND INVESTIGATION: I acknowledge as part of the hiring process for the position, I must successfully pass all phases of a background investigation. Once I have been given a conditional job offer and accepted, I will undergo a psychological and physical examination in which I must pass both of these examinations before I can begin employment. Any falsification of information or failure to meet the standards listed above will result in my disqualification.
- Yes, I understand and agree to the statement above
17
ACKNOWLEDGMENT: During my probationary period, I must satisfactorily complete and pass each phase of the Dispatcher Training Program and earn the required certification(s). If during my probationary period, I fail to pass any particular phase of my required training or earn required certifications, I may be dismissed from employment with Santa Barbara County.
- Yes, I understand and agree to the statement above
Required Question