Job Details

Does helping others make your day? Do you like the outdoors and working with children and their families? Do you feel comfortable and excited engaging in conversations with guests? Are you interested in helping our conservation efforts?This is a great opportunity for first-time job seekers and anyone energized by providing excellent customer service!Note: Applicant must be minimum 16 years of agePosition Status: Part-Time, Regular, Hourly, Non-ExemptSchedule: Up to 25 hours per work week, including weekends, school breaks and holidays.Compensation: $16.00 per hourOpen Positions:Weekdays between 8:30am - 4:30pm*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*SUMMARY:Under general direction of the Director of Operations and the Guest Services Manager, the Guest Services Ambassador facilitates a positive guest experience by providing excellent service to all those visiting the Santa Barbara Zoo.ESSENTIAL DUTIES include the following:Greets every Guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly “hello”Answer phone calls promptly and professionallyPromotes the sale of memberships and processes the paperworkPerforms duties of ticket sales and customer service at Admissions and ParkingPerforms guest safety for train by closing gates and blocking tracksPerforms sanitation duties to protect from COVID-19Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relation's proceduresAssociates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfactionPerforms opening and closing procedures and assures that all necessary tasks are completedEnsures the Zoo's presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditionsFollows cash handling and point of sale procedures as outlined in the Employee Policy ManualAdheres to the Zoo's policies and procedures as outlined in the Employee Policy ManualOther duties as assignedUnderstanding/Handling Emergency Situations:Responds to emergencies quickly and follows emergency protocolsRemains calm and creates an atmosphere of calm and control for those dealing with the emergency situationPOSITION CRITERIA:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Requirements:Applicants must be minimum 16 years of age (Work permit required for 17 and under, unless graduated from high school)Outgoing personality with positive attitude requiredPrior Customer Service and Cash Handling experience a must!Applicant must be able to stand/walk for up to two continuous hours and access all areas of the facilityMust be able to work weekdays, some weekends, holidays, school breaks, and some evenings when events or training are scheduledAt this time, the Zoo does not sponsor employment or internship visasPhysical Requirements:Ability to physically access all areas of the ZooAbility to stand for at least two (2) continuous hours at a timeAbility to lift/carry 30 lbs. or push/pull 70 lbs., climb stairs or ladders, and manipulate basic tools of the job. Ability to move large quantities of merchandise with carts, dollies, hand trucks, and other moving equipmentAbility to bend, twist, reach, push, pull and perform repetitive motionsBENEFITS & PERKS:Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!Free parking M-F, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchasesAccess to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities*You must also complete the Zoo's Official Employment Application on the next page in order to be considered for the position*Please make sure to check your spam folder if you do not see an email response from the Zoo.This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.At this time, the Zoo does not sponsor employment or internship visas.#J-18808-Ljbffr