Job Details

Job Title: Customer Support 1 - Data Entry & Call Center

Job Id: 24-04677

Location: Remote Role

Duration: 04-05 Months Contract[W2]

Position Type: Hourly Contract Position (W2 only)

• 100% Remote - 8:30 5pm PST


• Pay Rate is $17


• Data entry and high-volume call centre experience is a must

• 5 days' work week, 8.30-5.00 PM PST


• Fully Remote work


• Mandatory Required to work on Monday, Tuesday, and Saturday every week


• Can choose one day off from either Wednesday, Thursday, or Friday.


• Sunday's will be off.


• The exact schedule will be finalized by the hiring manager (HM) after you start the job.

• One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries


• Available to work any shift, including weekends, holidays, and/or overnight


• Demonstrated internet knowledge and understanding of basic internet browser settings


• Demonstrated ability to work with multiple software programs, simultaneously


• Working knowledge of MS Office package


• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries


• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made


• Excellent interpersonal and rapport-building skills

• With general supervision, ensure accurate, timely, and efficient customer support.


• Respond to customer inquiries in a manner that supports the achievement of goals.

• Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email


• Contingent on the Line of Business (LOB), requires in-depth knowledge in the following areas: Prescriptions, Plans, Products, Services, and Procedures


• Online purchasing & e-Commerce knowledge Internet knowledge


• Payment processing/payment collections


• Eligibility verification Order Status, Shipping Status, and Stock Availability


• Accurate completion of necessary documentation, letters, and forms processing


• Quality Assurance testing for company software


• Research and resolve issues/complaints and determine appropriate resolution(s)


• Solve problems and assist with issues that may not fit the cookie-cutter solution


• Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions


• Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization-wide impacts