** Casino Host**
**Job Category****:** Marketing **Requisition Number****:** CASIN003147 Showing 1 location **Job Details**
**Description**
**Duties and Responsibilities**
* Meets and greets guests on the casino floor, providing excellent guest service
* Establishes and maintains relationships with high value players to generate revenue
* Provides solutions to guest issues, concerns, and complaints
* Efficiently responds to high value guest requests and follows up in a timely matter
* Provides assistance to other departments including Credit/Cage, Rewards Club, Table Games, Slots and Food & Beverage
* Provides complimentaries to venues on property based on standard guidelines established by department
* Provides accommodations to partner hotels and coordinates transportation requests
* Provides and updates current contact information
* Upsells current in house promotions to qualifying guests
* Identifies qualifying guests and authorizes the promotion to higher tier status
* Analyzes and re-evaluates mailer offers based on specified criteria to meet guests satisfaction
* Conducts weekly telemarketing to inactive guests to drive revenue
* Achieves daily contact quotas provided by Player Development management
* Attends weekly team meetings
* Other duties assigned
**Education/Experience**
* High school diploma or GED required. Bachelors Degree in Marketing or gaming-related field strongly preferred. Minimum two years experience in sales, customer service, casino host or marketing role.
**Qualification Requirements**
* Excellent communication and organization skills required.
* Must be a self-starter, motivated, professional, versatile and responsible.
* Must be able to work any shift, including nights, weekends and holidays.
* Must be proficient in Microsoft Office applications including, Outlook, Word and Excel.
* Must know how to manage time wisely and prioritize tasks in order to complete work in a timely manner.
* Must be able to operate mobile applications.
* Must be at least 21 years of age.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**