Job Details

True Nutrition is seeking an excellent full-time Customer Service Specialist to support our Customer Service Manager and join our growing team.

About Us:

We are a large (50+ employees) Nutritional Supplement manufacturing e-commerce company. We sell top-notch products and have a stellar reputation to back it up. While our team provides a fun work environment, we also know when to keep it professional.

About You:

• Professional, responsible, personable
• Great attention to detail
• Compassionate listener to customer's needs
• Effective at communicating resolutions
• Bonus points for: Health supplement knowledge, multi-tasking skills and eagerness to learn.
• Most of all, you are looking for an opportunity to grow within a fast-paced nutritional supplement company.

How to succeed?

You will truly thrive if you work well as a team-minded self-starter. You are resourceful with provided information and have an interest in health and fitness. Our ideal candidate is someone who is familiar with the health/fitness or the supplement industry but we are willing to train the right candidate.

Job responsibilities include, but are not limited to:

Office Skills

• Work closely with Customer Service Manager to deliver a positive experience to our current and new customers
• Basic computer skills (typing, website navigation, email etiquette)
• Assist with processing returns/refunds
• Maintain Quality Control spreadsheet
• Answer inbound Customer Service inquiries and communications (call, email, chat)
• Assisting customers in placing orders
• Communicate customer sentiments and various needs to management
• Make suggestions to improve internal processes

Shipping/Receiving

• We ship via USPS, FedEx and UPS. You will learn how to print shipping tags, return labels and how to modify shipments among all 3 platforms to assist our customers
• International (Canada) and APO (Military) orders

Health Insurance and Sick Pay contingent on first 90 days performance.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person